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Refund policy
Return & Refund Policy
At LUMESSAA, customer satisfaction is our priority. We take pride in offering premium beauty products and want you to shop with confidence.
Returns
We accept returns within 7 days of receiving your order, provided that:
- The product is unused, unopened, and in its original condition.
- The original packaging, seals, and labels remain intact.
- You provide proof of purchase (order number or receipt).
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.
Non-Returnable Items
The following items cannot be returned:
- Opened or used beauty and skincare products.
- Gift cards.
- Promotional or clearance items.
- Products damaged due to misuse.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Photos of the product.
- Photos of the packaging.
Once verified, we will arrange a replacement or refund at no additional cost.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged during shipping, or if you received the wrong product.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellation
Orders may be canceled only before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: info@lumessaa.com
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GST)