Shipping policy

Shipping Policy

 

Thank you for shopping with LUMESSAA. We are committed to delivering your order quickly, safely, and with the care you expect from a premium beauty brand.

Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking information.

Delivery Time

United Arab Emirates

  • Dubai: 1–2 business days
  • Abu Dhabi, Sharjah & Northern Emirates: 2–4 business days

Delivery times are estimates and may vary during holidays, promotional periods, or due to unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location.

Free shipping is available on qualifying orders as advertised on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number so you can monitor your shipment until it arrives.

Delivery Information

Please ensure your shipping address and contact details are accurate before completing your purchase.

LUMESSAA is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable or the address is incorrect, additional delivery charges may apply for re-delivery.

Damaged or Missing Orders

If your package arrives damaged or if any items are missing, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number
  • Photos of the package
  • Photos of the product (if applicable)

We will investigate and resolve the issue as quickly as possible.

International Shipping

At this time, LUMESSAA primarily ships within the United Arab Emirates.

We look forward to expanding our shipping destinations in the future.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: info@lumessaa.com

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GST)